At thekitpost Customer satisfaction is our top priority. We strive to offer you quality products, but if you are not completely satisfied with your purchase, we offer an easy return process. Please read our return and refund policy carefully to understand your rights and the applicable conditions.

Return time

To be eligible, the item must be New, unworn, unwashed , and in its original condition, with all original packaging, labels and accessories.

Return method

Returns are being processed only by mail We do not accept returns in person. Please follow the instructions included in your package and use the provided return label.

Return label and shipping costs

There’s nothing quite like a A return label is included in the package. to facilitate the procedure.

• Cost of the return label: Free
• Return shipping costs: Sponsored by Foot Star

Simply affix the label to your package and drop it off at the indicated drop-off point.

Restocking fees

Upon receipt and inspection of the returned product, your refund will be processed within [amount]. 7 working days Refunds are processed on the original means of payment used at the time of purchase. A confirmation email will be sent to you as soon as the refund has been processed.

Conditions of eligibility

A return will only be accepted if:

• The item is New, unworn, unwashed , and in its original state.
• labels, packaging and accessories are intact.
• The return request has been made within 14 days. following receipt of the order.

We reserve the right to refuse any return that does not comply with these conditions.

Non returnable items

For hygiene or regulatory reasons, some items cannot be returned:

• Worn, washed, or damaged items
• Socks, underwear or accessories
• Tagged items "Final Sale" ou "Non-returnable"
• Gift cards or promotional products
• Sale or personalized items

Damaged, defective or incorrect items

If you receive a faulty, damaged, or incorrect item, please contact us within [number] minutes. 3 working days after receipt. Please attach your order number and clear photos of the product in question. After verification, we will offer you a replacement, exchange or full refund, at no additional cost.

Trades

We do not offer direct exchanges at the moment. If you wish to exchange a product, please return it for a refund, then place a new order for the desired item.

Delays or failure to reimburse

If you do not receive your refund after 7 working days:

• Check your bank account or payment method.
• Contact your bank or payment provider, as processing times may vary. If you still haven't received the refund, contact our customer service for assistance.

Return process

1. Place the item back in its original packaging.
2. Affix the return label included on the package.
3. Drop off the package at a postal drop-off point or an approved collection center.
4. Keep the receipt or tracking number until the refund is confirmed.

Monitoring and responsibility for the return

You can track the returned package using the number indicated on the label. Although Foot Star covers the return shipping costs, the customer is responsible for the correct packaging and shipping of the parcel.We are not responsible for returns sent with an unauthorized carrier or without our official label.

Quality inspection

All returned items are subject to a quality control Products showing signs of wear, alteration or damage due to improper handling will not be eligible for a refund.

Partial refunds

In some cases, a partial refund may be granted if:

• The item shows slight signs of use.
• The original labels or packaging are missing.
• The return was exceptionally accepted after the 14-day period.

Order cancellation

You can cancel your order within the 2 hours following the purchase, provided that it has not yet been shipped. Once the order has been shipped, it cannot be cancelled and must follow the return process.

Lost or unreceived package

In case of loss of the returned package, contact us immediately. We will open an investigation with the carrier to locate the package and offer you a quick solution.

Returns during periods of high activity

During holiday periods, sales or promotions, processing returns may take slightly longer. We thank you for your patience and recommend that you initiate returns as soon as possible.